Endo Rockstar wrote:Charter is garbage too, just cheaper garbage. I bought a motorola modem that is on their list of supported equipment for 49.99 on amazon --it works really well btw. Once that was done I had a little trouble with the tech they sent out because all he did was a line test before he left --which resulted in another phone call to charter, a little bit of bitching and I was able to get the install fees waived. Since then its so far so good for $19.99 /mo for the service we have. I was mistaken earlier but what we have is 15mb/s service. Its enough to run our Roku for Hulu, Netflix, and a few other internet channels I like, and still be able to surf the web while I'm watching tv.
Consider yourself lucky. Charter is the only ISP I've had that absolutely refused to provision a cable modem unless there's a tech on site. Compare that to Comcast, with an online provisioning menu, no tech visit at all!
Have you done an independent Internet speed test on your cable modem? I found that no matter what speed they claimed I had, the most I could get was 8Mbps, and often more like 6. With DSL I get a steady >10Mbps down, >1Mbps up and no port blocking. I can watch a Netflix stream while downloading another show from Amazon and browse the web no problem.
I started off with their triple play, but their VoIP box was crap compared to Vonage (and so was the price), the Internet couldn't meed advertised rates, and the clincher--they don't actually do HD. They had excuses galore, from "it's the accounting system" to "we don't get any requests for it".
Now I'm getting beautiful HD via satellite and the local TV stations, better, more reliable Internet with a real POTS backup line and VoIP for half of what I paid Charter for their introductory rate.