lukpac wrote:I mean the DSL dropping sync and reconnecting. Kind of like the modem hanging up and redialing. If you happen to be working online when it happens things just pause/freeze for maybe 15 or 20 seconds. Apparently it is just because of my distance and the condition of the lines. If they drop the speed down things are more stable, but not as fast. Not really a "TDS" issue, but rather a "distance from the central office" issue.
I've had TDS (Telecom) for a little more than a year at this point.
When I initially moved in, it was mostly stable and worked well - aside from a large number of obnoxious dropped packets where I'd be left waiting for the TTL to expire before I could load a page. (Particularly obnoxious if you spend a lot of times on forums.) I can nearly see the DSLAM from my porch, and I'd routinely see 1.8 megabyte / sec (yes, megabyte) speeds on downloads - so, I didn't complain.
As soon as we had our first snow, that ended. It seemed like I couldn't keep a stable connection for more than 15-20 minutes. At times I'd see my link drop back to back and it'd eventually just hang and require that I power cycle the ADSL bridge before it'd do anything.
To the credit of TDS, I had someone here the next day - every single time that I called. They replaced the modem, inspected my wiring, swapped my port on the DSLAM, checked the demarc - pretty much covered all of the bases.
I still had issues. I tried a different type of modem, and the only success that I found with that was that it'd automatically train itself down if it had S/N ratio issues - but it'd end up being slower than molasses after a few days - so, I'd just power-cycle it to get it to retrain at max again.
After a particularly useless tech tried to tell me that she refused to help me until I plugged the bridge directly into my PC (this to troubleshoot a DSL link issue, not an ethernet issue. She was too dumb to know the difference.), I wound up going to their cancellation department.
I wish I'd done this sooner.
I didn't wind up canceling my service, but the quit/save rep gave me the direct line to the internet help desk - and I magically somehow got a rep on the phone who somehow had a clue -and- seemed to give a damn. She took a ton of notes on my case, apologized profusely and sent a tech out the next day.
This guy was an old school lineman. He didn't seem comfortable on a PC at all (he didn't even know how to find my browser to pull up the onboard diags on the bridge), but he found the one thing that everyone else had missed - a blank plate in my laundry room that had a loose coil of wire spliced into the pair that also carried my DSL signal. He stripped that out and my problems immediately ended.
The following day he coordinated with my building's staff and gained access to the telecom room and swapped my connection down there as well, because he didn't like the S/N - and everything's been perfect. I love my DSL now.
I previously had a AT&T and it seemed alright, except for the time that I had a 10-day outage because they needed to swap my port at the CO. The problem was that even though I was calling daily, no one at their call center seemed to be able to actually contact anyone locally to fix their shit. I actually finally managed to get my stuff fixed by approaching a random lineman in his truck that was parked outside of my building. He had it fixed the same day and gave me his cell phone number, on the off-chance that I had problems again. (I might've vented a bit about the problems I'd had.)
I can't endorse AT&T for DSL. In fact, I get angry even thinking about dealing with them. TDS has been far from perfect, but I've always been able to reach a human after a few minutes. Every call to AT&T entailed at least a thirty minute hold time, followed by having to re-explain your situation to a new tech in a different call center who seemingly didn't have the ability to attach meaningful notes to the trouble ticket. If they told you they'd call you back after your call, they were lying. I never received any followup until I began dealing with a local tech, at which point my 10 day outage was resolved within a two-hour window.
I'd never trust AT&T with my dialtone and I certainly wouldn't pay them for TV. I'd only use their DSL if I had no other option. Even then, I'd consider sucking it up and going back to Charter first.
Oh, also - my 10-day outage with AT&T? They felt an $8 and some change credit to my account was sufficient compensation for the hours I wasted talking to their staff, again and again and again.