I must say that I was originally very excited to go and try La Brioche when it opened at the new location on University Ave. However, I was extremely disappointed not in the food, the food was excellent, but in the service. I understand that it is an exclusive bakery with excellent products, but that does not give them any reason to be pretentious in every aspect. When we entered the restaurant, and left the restaurant, we were stared at rather rudely by the owner, and several of the employees. Upon trying to order our meal, we were told that they were out of potatoes. When we were served our food, we were told that the credit machine was down, and asked if we would be able to pay with another method? What type of service is this? What would they have done if I did not have cash with me at that time? Take my food back after I had already started to eat it?
One thing that I thought was a positive attribute to this restaurant was their commitment to using local and organic foods, when possible. They explain this in great detail in their bio-booklet that is available at each table. It is fantastic that they are such an avid supporter of our local farmers. However, when a restaurant such as this acts as pretentious as they do, it puts a negative spin on the local foods movement. This puts a stigma on the movement, I feel, that makes the facade that local foods are an exclusive, higher-end product instead of a food source that all should delight, and partake in. It is true that this is my perception on how the restaurant made me feel, and I am an avid supporter of the local foods movement, so I would take offense to a restaurant that treated local foods with high regard, but my patronage with distain. I think it not only make a reflection on the restaurant, but what the restaurant stands for.