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Henry Vilas
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Location: Name sez it all

Start at the top

Postby Henry Vilas » Tue Aug 09, 2011 3:18 pm

Ms VIlas has a Dell laptop whose motherboard failed only a couple months after her three year warranty expired. The UW Do-It Center said it was a know problem (overheated video chip) and it would cost nearly eight hundred bucks with labor to install a new motherboard. She declined.

At first she was going to email Dell and ask for an extention of the warranty, but the tech center reply forms on their website seemed inadequate. She considered phoning their call center, but speaking to someone in Mumbai didn't sound like it would be productive. So with little googling, I found Michael Dell's email address.

She wrote a firm but polite explanation of the problem and sent it off early one morning. Within a couple hours a Dell representative called and said they would take care of the problem, at no cost. They actual sent a tech right to our home. He just left and the laptop has a new motherboard and is working fine.

Moral of the story, start at the top.

Exploding Pinto
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Joined: Wed Nov 29, 2006 3:09 pm

Re: Start at the top

Postby Exploding Pinto » Tue Aug 09, 2011 4:07 pm

I wrote to Tom Hanks in second grade raving about Big. I didn't get nuttin'.

Kenneth Burns
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Joined: Fri May 24, 2002 3:14 pm

Re: Start at the top

Postby Kenneth Burns » Tue Aug 09, 2011 4:10 pm

Still waiting for my signed photograph of Reginald VelJohnson.

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Re: Start at the top

Postby minicat » Tue Aug 09, 2011 4:11 pm

Hasn't worked very well with "Governor" Walker either.



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