UW fired its old vendors and is using a private company to sling drinks and food this year. Someone forgot to tell them there would be lots of customers. Lines were long, people got thirsty, and a good time was not had by all.
The old setup relied heavily on youth organizations who now have some heavy budget cuts to think about.
All the comments on this one seem to be quite irate.
In the email, Alvarez said "Unfortunately, some of you had an unsatisfactory experience with our concessions operations at today’s game. We are committed to providing outstanding customer service and today we did not meet your expectations. We apologize for the inconvenience you may have experienced. Please be assured we are aware of the issues and are already working with our concessions partner on solutions for next week’s game."